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Our Terms & Conditions – What You Need to Know

When you open an account with atlas 123, you're entering into a straightforward agreement with us.

Your account, your controlClear payment & withdrawal rulesData security & privacy built inSupport in your timezone
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atlas 123 Our Terms & Conditions – What You Need to Know
GET HELP FAST

How to Reach Us About Your Account

Team online

Live Chat

Our support team is available during your local hours. Open the chat bubble in the lobby or on the account page to ask about your deposit, withdrawal, account access or any term you're unclear about.

Email Support

Send us a message and we'll respond within 24 hours. Use email for detailed questions about your account security, payment history or if you need documentation for a withdrawal dispute.

Account Settings

Review your account terms, linked payment methods, and communication preferences directly in Settings. Update your details or request a copy of our full policy at any time from there.

YOUR DATA & SECURITY

How We Protect Your Information

Encryption & Access

Your login credentials, payment details and account balance are encrypted end-to-end. Only you and our platform see your data when you're logged in. We never share your account information with third parties without your consent.

Payment Verification

When you withdraw, we verify your identity and payment method to prevent fraud. Verification usually takes under an hour; DANA, OVO, GoPay and QRIS withdrawals clear to your wallet within minutes once verified.

Data Retention

We keep your account data for as long as your account is active, plus 7 years for tax and legal compliance. If you close your account, we retain only what local law requires. You can request a copy of your data anytime.

Cookie & Tracking Policy

We use cookies to keep you logged in, remember your preferences and prevent fraud. No cookies track you off-platform. You can manage cookie settings in your browser; clearing them will log you out.

Account Security Steps

Your account is protected by your password and two-factor authentication (if you enable it). We recommend using a strong password and checking your account activity regularly from the Security tab in Settings.

Update Your Details

Found an error in our records or want to update your registered name, email or phone? Go to Account Settings and submit a change request. Verification takes up to 24 hours and we'll confirm the update via your registered email.

Your Terms & Conditions Questions Answered

No. Once you open an account, these terms are set. However, we may update our terms to reflect new features or legal changes. We'll notify you by email before any major change takes effect, and you can review the updated terms in Settings. If you disagree with changes, you may close your account.

Contact our support team immediately with details of the transaction. We'll investigate within 48 hours and check your payment method (DANA, OVO, GoPay or QRIS) to confirm the status. If funds are delayed in transit, we'll work with your payment provider to recover them. We'll follow up by email with a resolution.

No. One account per person is required by our terms. Opening duplicate accounts violates the policy and may result in suspension of all accounts. If you've accidentally created two accounts, contact support to have one closed. We verify identity during account creation to prevent this.

Yes. You can close your account anytime by going to Account Settings and selecting 'Close Account'. If you have a balance remaining, we'll process a final withdrawal to your linked payment method (DANA, OVO, GoPay or QRIS). Closure takes effect immediately; you won't be able to log back in.

In the unlikely event the platform closes, we're required by law to return all customer funds within a specified timeframe. Any balance in your account will be transferred to your registered payment method (DANA, OVO, GoPay or QRIS). We'll notify you by email with full instructions.

If you have a complaint, email our support team or use the live chat in the lobby. We'll log your complaint and respond within 72 hours. If you're unhappy with our response, you can escalate the issue. We maintain a record of all disputes and keep you updated at every step.

No. The terms are the same whether you play on desktop, mobile browser or our app. Your account, payments and account security rules are identical across all devices. Log in from anywhere and your balance, game history and account settings sync instantly.

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