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Legal Terms That Protect Your Account

When you open an account with atlas 123, you're protected by our account terms, privacy policy and withdrawal rules.

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atlas 123 Legal Terms That Protect Your Account
REACH OUR TEAM

Contact Us About Legal Matters

Team online

Live Chat

Open your account and click the chat icon in the lobby. Our team responds in under five minutes during operating hours, seven days a week.

Email Support

Send your legal question to [email protected]. We reply within 24 hours with a full explanation and next steps for your account.

Phone Line

Call us on our Indonesia support number during business hours. Staff in Bandung and Medan offices handle account and legal inquiries directly.

SECURITY & TRANSPARENCY

How We Protect Your Account Data

Encryption Standard

Every deposit, withdrawal and account login uses 256-bit SSL encryption. Your payment details are never shown in full after your first transaction.

Fraud Detection

We monitor withdrawals for unusual patterns. If your account shows suspicious activity, we pause and call you to verify before releasing funds.

Data Access Requests

You can request a full download of your account data, deposit history and personal information. Email [email protected] with 'data request' in the subject line.

Account Closure

Request permanent account closure anytime in your settings. We delete your account data 30 days after closure, except records kept by law.

Cookie Control

Decline non-essential cookies during signup. Your account and payments work without them; they only improve your lobby experience.

Dispute Resolution

Disagreements about a withdrawal or charge are handled by our compliance team within 10 working days. Escalate via email to [email protected].

Legal FAQ — Your Rights and Our Rules

Your account remains open and your balance is safe. We do not close inactive accounts or charge dormancy fees. Your funds stay in your wallet until you withdraw them or choose to close your account permanently.

Yes. Email [email protected] with 'data subject access request' in the subject line. We send your full account record, deposits, withdrawals and stored personal details within 14 days as required by data protection law.

Report the issue to our support team via live chat or email within 30 days of the transaction. We investigate and respond in writing within 10 working days. If you disagree with our decision, you can escalate to our compliance team at [email protected].

Your balance on atlas 123 is your property and held in segregated accounts. Where local law permits, we maintain insurance to protect player funds if we cease operations. Your DANA, OVO, GoPay and QRIS payment records are kept for seven years.

You own your account and your balance. atlas 123 holds it in trust under our account agreement. You control all withdrawals and can close your account and retrieve your balance at any time.

We delete your login credentials, payment details and gameplay history within 30 days of closure. Account transaction records are retained for seven years to comply with Indonesian financial reporting requirements.

We collect your name, email, phone and payment method to fulfil our account agreement with you, verify your identity, process deposits and withdrawals, and comply with local anti-money-laundering law where local law permits.

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